Returns & Refund Policy
At SereniTide(Pty) Ltd, your satisfaction is our priority.
We’re confident you’ll love your products. However, if you are dissatisfied for any reason, simply notify us within 30 days of purchase, let us know why you’re dissatisfied, and we will process a full refund of the product price—no questions asked.
Return Guidelines
- Returns must be made within 30 days of the original purchase date.
- Products must be unopened, unused, and in their original packaging.
Refund Process
- Email us at info@SereniTide.co.za with your order number and the reason for your dissatisfaction.
- Once approved, return the product to the address we provide.
- Once we receive the product and confirm its condition, we’ll issue your full refund (excluding shipping fees) to your original payment method within 7–10 business days.
Please Note
- Shipping and courier costs are non-refundable.
- The responsibility and cost of returning the item to us lies with the customer.
- We recommend using a tracked delivery service for your peace of mind.
Damaged or Incorrect Orders
If your product arrives damaged or if you received the wrong item, please contact us within 48 hours. We’ll send a replacement at no cost to you.
Contact Us
We’re here to help.
info@Serenitide.co.za