Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE.

By accessing or using this website, you agree to be bound by the terms and conditions set out below. If you do not agree to these terms, please refrain from using this site or purchasing our products. All customers must be at least 18 years of age to purchase products from this website.
All product information and content provided is for general informational purposes only and is not intended as a substitute for professional medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease. Please consult your healthcare provider before using any supplements offered on this website.

1. Description of Goods and/or Services
SereniTide(Pty) Ltd is a wellness supplement brand operating in South Africa, offering products designed to support stress management, sleep quality, hormonal balance, and overall well-being.

2. Delivery Policy
Orders are processed within 1–2 business days upon receipt of payment. Delivery usually takes 1–4 working days, depending on your location and the courier used. You will receive email confirmation and tracking details once your order has shipped.

3. Export Restriction
Currently, products listed on this website are available to South African residents only, unless otherwise explicitly stated or arranged.

4. Return & Refund Policy
We accept returns of unopened products within 14 days of delivery. If a product is defective or damaged, we will offer a replacement or a refund. A 10% administration fee may apply to voluntary cancellations. Refunds will be processed within 7–10 working days.

5. Customer Privacy Policy
We respect your privacy and are committed to safeguarding your personal data in line with the Protection of Personal Information Act (POPIA). Personal information collected is used solely for order processing, delivery, and customer communication. No sensitive data is shared with third parties without your explicit consent.

6. Payment Options
We accept payment via Visa, MasterCard, and EFT (Electronic Funds Transfer). Secure payment processing is handled by our trusted payment gateway partners.

7. Card Acquisition and Security
Card transactions are acquired through a secure, PCI-compliant payment gateway using SSL encryption. Your card details are not stored on our servers.

8. Customer and Card Information
Customer billing and contact information is stored securely and separately from payment details, which are processed directly by the payment gateway.

9. Merchant Outlet Country and Currency
The merchant outlet country is South Africa. All transactions are processed in South African Rands (ZAR).

10. Responsibility
SereniTide(Pty) Ltdis responsible for all aspects relating to the transaction, including order fulfillment, customer service, and resolving any disputes that may arise.

11. Governing Law
These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of South African courts.

12. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website following such changes constitutes your acceptance of the updated terms.

13. Company Information
This website is operated by [Your Company Name (Pty) Ltd], a private company registered in South Africa, registration number: [2025/25285/07].

Registered Address:
9 Sunset Clam Lane,
Cape Town, Western Cape, 7441
South Africa
Email: info@SereniTide.co.za
Phone: [e.g. +27 21 123 4567]

14. POPIA Compliance & Data Protection
We take the security of your data seriously. All personal information is protected through encrypted systems and secure cloud storage. Access to data is limited to authorised personnel only. Mobile devices and storage media are secured, and physical access to sensitive information is controlled.
Your data will only be used for the purpose it was provided, and by using this website, you consent to our data processing practices under the conditions of the POPI Act.